Business Leadership Experience
Cream City Collaborative - Owner
• Greater Milwaukee Area • 2000 - Present
Built and led a team of over 100 consultants in service to 85+ corporate clients. Increased top store annual sales by 15% and annual profit by 10% YOY through community partnerships, co-branding, social media campaigns, operating costs, reengineering product offerings, and reviewing sales spreads. Reduced labor costs from 40% to 20% by tracking costs through SMPH, setting bench, and stretch bench to improve scheduling. Properly train and cross-train 300+ employees to help reduce repetitive job functions, resulting in an average labor drop of 7% to 12%. Lowered COGS by 10% to budget by implementing variance reporting on weekly inventory and spot variance checks and improved inventory management. Decreased turnover in top units from 70% to 50% by developing a more positive culture that included employee incentive programs, integrated wellness programming, and ADR procedures for employee issues. Developing an employee-centric culture by adding extensive training, mentoring programs, and increased conflict resolution options for managers. Instituted daily pre- and post-shift meetings to review training and present new education, allowing for immediate feedback and individual retraining for employees. Resulting in improved customer satisfaction score of 15%. Developed new product offerings in restaurant and grocery segments valued at $5M annual sales.
Amazon - Senior Program Manager, New Product Introductions (RME)
• United States • 05/2021 - 12/2022
Led the program management of multiple complex capital technology projects, automating last-mile delivery stations with a portfolio value of $500M, ensuring on-time delivery and within- budget outcomes. Managed the full lifecycle of complex cross-functional programs, collaborating with multiple teams and global units, leading to a 45% increase in stakeholder satisfaction and successful project execution in 1 year. Developed overall program strategy, set objectives, and drove improvements resulting in a consistent quarterly increase in program engageement in one year. Identified limitations and scaled factors, ensuring a high standard of work across multiple projects. Established and implement key performance indicators (KPIs) that improved program impact and stakeholder satisfaction. Communication with various stakeholder groups, including network-level meetings and coordination, portfolio-level PMO tracking, dashboards, and reporting. Implemented two major automation projects and the rollout of electronic vehicles (EV) in Amazon Logistics (AMZL) within one year, resulting in a 35% increase in productivity.
Amazon - Station Operations Manager, Logistics (AMZL)
• United States • 05/2020 - 05/2021
Led and supervised a team of Area Managers (6 front-line supervisors) and 200+ associates in outbound and inbound package delivery operations (logistics). Ownership of overall safety, quality, performance, and customer experience for inbound and outbound logistics shifts (50,000 units volume). Build and execute productivity plans through forecast reviews, determining productivity requirements, capacity potential, and load balance. Lead inventory management project in the station, with projected sub-regional rollouts in Q1 2021 with an approximate savings of $1m per station. Mentored managers and associates in job and personal development. Collaborate with all support teams to develop plans to meet business objectives. Improved throughput by 30% in peak periods of volume within 3 months.
Early Career Experience:
• District & Area Manager
Washington Inventory Service • 2000 - 2004
• Greater Milwaukee Area • 2000 - Present
Built and led a team of over 100 consultants in service to 85+ corporate clients. Increased top store annual sales by 15% and annual profit by 10% YOY through community partnerships, co-branding, social media campaigns, operating costs, reengineering product offerings, and reviewing sales spreads. Reduced labor costs from 40% to 20% by tracking costs through SMPH, setting bench, and stretch bench to improve scheduling. Properly train and cross-train 300+ employees to help reduce repetitive job functions, resulting in an average labor drop of 7% to 12%. Lowered COGS by 10% to budget by implementing variance reporting on weekly inventory and spot variance checks and improved inventory management. Decreased turnover in top units from 70% to 50% by developing a more positive culture that included employee incentive programs, integrated wellness programming, and ADR procedures for employee issues. Developing an employee-centric culture by adding extensive training, mentoring programs, and increased conflict resolution options for managers. Instituted daily pre- and post-shift meetings to review training and present new education, allowing for immediate feedback and individual retraining for employees. Resulting in improved customer satisfaction score of 15%. Developed new product offerings in restaurant and grocery segments valued at $5M annual sales.
Amazon - Senior Program Manager, New Product Introductions (RME)
• United States • 05/2021 - 12/2022
Led the program management of multiple complex capital technology projects, automating last-mile delivery stations with a portfolio value of $500M, ensuring on-time delivery and within- budget outcomes. Managed the full lifecycle of complex cross-functional programs, collaborating with multiple teams and global units, leading to a 45% increase in stakeholder satisfaction and successful project execution in 1 year. Developed overall program strategy, set objectives, and drove improvements resulting in a consistent quarterly increase in program engageement in one year. Identified limitations and scaled factors, ensuring a high standard of work across multiple projects. Established and implement key performance indicators (KPIs) that improved program impact and stakeholder satisfaction. Communication with various stakeholder groups, including network-level meetings and coordination, portfolio-level PMO tracking, dashboards, and reporting. Implemented two major automation projects and the rollout of electronic vehicles (EV) in Amazon Logistics (AMZL) within one year, resulting in a 35% increase in productivity.
Amazon - Station Operations Manager, Logistics (AMZL)
• United States • 05/2020 - 05/2021
Led and supervised a team of Area Managers (6 front-line supervisors) and 200+ associates in outbound and inbound package delivery operations (logistics). Ownership of overall safety, quality, performance, and customer experience for inbound and outbound logistics shifts (50,000 units volume). Build and execute productivity plans through forecast reviews, determining productivity requirements, capacity potential, and load balance. Lead inventory management project in the station, with projected sub-regional rollouts in Q1 2021 with an approximate savings of $1m per station. Mentored managers and associates in job and personal development. Collaborate with all support teams to develop plans to meet business objectives. Improved throughput by 30% in peak periods of volume within 3 months.
Early Career Experience:
• District & Area Manager
Washington Inventory Service • 2000 - 2004
