Managment Experience
OWNER, Cream City Consulting; Milwaukee, WI 2000-Present
AMAZON 2020 - 2023:
SENIOR PROGRAM MANAGER, Amazon; Virtual 2021-2023
RESEARCH & DEVELOPMENT CHEF, Emmi Roth; Monroe, WI 2014-2017
Prior Professional Experience:
- Led a team of over 100 consultants in service to 85 QSR clients. Increased top store annual sales by 15% and annual profit by 10% YOY through community partnerships, co- branding, social media campaigns, operating costs, reengineering menus, and reviewing sales spreads.
- Reduced labor costs from 40% to 20% by tracking costs through SMPH, setting bench, and stretch bench to improve scheduling.
- Properly train and cross-train 300+ employees to help reduce repetitive job functions resulting in an average labor drop of 7% to 12%.
- Lowered food cost in best store by 20% to budget by Implementing variance reporting on weekly inventory and HACCP, spot variance checks, proper prep, and food handling with a yearly goal of 25% - 30 QSR.
- Produced recipe costing for owners to transcribe recipes, butcher's yield tests, associated plate cost, and labor cost per recipe, which can be integrated into the POS system for real-time cost accounting.
- Decreased turnover in top stores from 70% to 50% by developing a more positive culture that included employee incentive programs, integrated wellness programming, and ADR procedures for employee issues.
- QSR's Goal is 15% to 19%. Assisted with 12+ openings that included location/market analysis, traffic analysis, negotiating leasing, purchasing equipment, food license, transfer of ownership, brand change, development of the opening manual, and managed full buildouts throughout the opening day.
- Developing an employee-centric culture in the restaurant by adding extensive training, mentoring programs, and increased conflict resolution options for managers. Instituted daily pre- and post-shift meetings to review training and present new education, allowing for immediate feedback and individual retraining for employees.
- Raised mystery shop scores by training employees on specific shopper areas of concern a[er sharing shopping scores.
- Helped owners/operators to develop detailed game plans for events (i.e., BEOs).
AMAZON 2020 - 2023:
SENIOR PROGRAM MANAGER, Amazon; Virtual 2021-2023
- Program management of multiple complex capital technology projects involved the automation of last-mile delivery stations (portfolio value = $600M).
- Managed the entire lifecycle of complex cross-functional programs across multiple teams and global units and key stakeholders, including information technology (IT), engineering, security, loss prevention, safety, facilities, supply chain, finance, human resources, vendors, general contractors, operations, and the project team.
- Development of overall program strategy: defined program (mission, vision, tenets), set objectives, analyzed data, and drove improvements with quantifiable outcomes. Identified limitations, scaling factors, and boundary conditions and ensured the standard of work on multiple projects and teams.
- Developed and implement key performance indicators (KPIs).
- Communication with various stakeholder groups, including network-level meetings and coordination, portfolio-level PMO tracking, dashboards, and reporting.
- Led and supervised a team of Area Managers (6 front-line supervisors) and 100+ associates in outbound and inbound package delivery operations (logistics). Ownership of overall safety, quality, performance, and customer experience for inbound and outbound logistics shifts (50,000 units volume).
- Build and execute productivity plans through forecast reviews, determining productivity requirements, capacity potential, and load balance.
- Lead inventory management project in the station, with projected sub-regional rollouts in Q1 2021 with an approximate savings of $1m per station.
- Mentored managers and associates in job and personal development.
- Collaborate with all support teams to develop plans to meet business objectives.
RESEARCH & DEVELOPMENT CHEF, Emmi Roth; Monroe, WI 2014-2017
- Increased annual sales by 10%.
- Led product ideation for national accounts like Nestle and Kellogg’s to integrate products into recipes for national grocery and retail accounts.
- Supported food service, retail, and specialty sales teams of 20+ salespeople to deliver client-specific education for corporate clients, including product and recipe development.
- Developed and managed all culinary school interactions, scholarships, education, and programming.
- Liaison with Wisconsin Milwaukee Marketing Board (WMMB).
- Oversaw 40+ ideations with food producers and grocers on a national, regional, and local level.
- Trained sales team on new product integrations and developed training materials for clients related to internal educational materials for retail and specialty teams.
- Provided all television representation and implemented recipes for the company at national and local food shows.
Prior Professional Experience:
- District Manager & Area Manager, Washington Inventory Service (2000-2004).
- Food & Beverage Manager, Riverbarge Excursion Lines (2000-2001).
- Food & Beverage Manager, Radisson Hotel Mayfair (1999-2000).
- Kitchen Manager & Management Trainer, Legal Sea Foods (1998-1999).
- General Manager, Victor Allen’s Coffee & Tea (1993-1995).
| menck_resume_may_2023.pdf |